This method will endear the customers to you. The personal letters would satisfy them and make them feel how important they are. heres the link In order to keep them on board it is apparent that quality and specific content needs to be provided. But besides having a high quality content, your visitors need to know several more things to continue to be loyal. Your customers must know when your email newsletter is printed and its estimated arrival date. Customer satisfaction is gained by maintaining the stated delivery schedule: “once a month” means they expect it once a month not more or less than once a month.

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This entry was posted on Tuesday, February 2nd, 2010 at 11:17 pm and is filed under Thoughts. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.